Dispute Resolution Policy

1. Initial Resolution Process

Keka Enterprise Inc. encourages clients to first communicate concerns directly so that issues may be reviewed and resolved efficiently and professionally.

2. Written Notice

Any dispute, complaint, or disagreement should be submitted in writing with sufficient details describing the concern, supporting information, and the requested resolution.

3. Review Process

Upon receiving a written dispute request, Keka Enterprise Inc. may review service records, communications, agreements, and relevant documentation before responding.

4. Good Faith Resolution

Both parties agree to attempt to resolve disputes through good faith communication before pursuing additional actions.

5. Limitation

Keka Enterprise Inc. shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of services or information provided.

6. Policy Updates

Keka Enterprise Inc. reserves the right to revise or update this policy at any time without prior notice.